What about shipping costs?

The customer is responsible for the cost of shipping clothing to SMKC or can make arrangements via email or text message for local pickup or drop off.

SMKC offers FREE shipping of your finished keepsake and any uncut clothing that wasn't used in your project back to the customer. 

Shipping insurance is added to ensure safe delivery of your Keepsake Creation.

I use UPS Ground or USPS Priory Mail shipping services.

What is your return policy?

All products are custom-made so I do not offer returns/exchanges/refunds.

Open communication is the key to customer satisfaction!  

In the event there has been a mistake with your keepsake (for example,  an open seam or missed seam), please contact me as soon as possible.

I will have you return your item via shipping or drop off at my home so I can correct the mistake.

I will cover the cost of shipping to return the repaired quilt or pillow back to you.